At Hogateeca, your satisfaction is our highest priority. We take great pride in the quality of our products and strive to ensure a positive shopping experience for every customer. To maintain fairness and transparency, we have established a clear refund and returns policy tailored to the unique nature of our merchandise.
1. Limited Return and Refund Eligibility
To preserve the quality and integrity of our products, we accept returns and issue refunds only under the following conditions:
Defective or Damaged Items: If you receive a damaged or defective product, please reach out to us within 3 days of receiving your order. We’ll work with you to resolve the issue, offering either a replacement or store credit based on the situation.
Incorrect Items: If the item you received is not what you ordered, please contact us within 3 days of purchase. We will promptly arrange to send you the correct product.
2. Conditions for Returns
For returns to be processed, the following conditions must be met:
- Items must be in their original, unused condition with all tags and packaging intact.
- Return requests must be initiated within 3 days of the purchase date.
- Products must be accompanied by proof of purchase (order number, receipt, etc.).
Please note that personalized or custom-made items are non-returnable and non-refundable, except if they arrive damaged or defective.
3. Non-Refundable Items
The following items are not eligible for returns or refunds:
- Items that have been used, worn, or altered in any way.
- Products purchased on sale or during promotional events.
- Digital products, gift cards, or any other non-physical items.
4. Return Process
To initiate a return, please follow these steps:
- Contact Us: Email our customer support team at [email address] within 3 days of your purchase to request a return authorization.
- Provide Details: Include details of the issue, and if applicable, photos of the damaged or defective product.
- Follow Instructions: Once your return is authorized, we will provide instructions on how to return the item.
Please note, customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect or defective items).
5. Refund Processing
Once we receive and inspect the returned item, we will inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment or issued as store credit within 7 business days.
6. Exceptions
We understand that unique situations may arise. If you believe your case requires special consideration, please contact our customer support team, and we will do our best to accommodate your request.
7. Contact Us
For any questions about our Refund and Returns Policy, please reach out to us at: [email address]. We’re here to help and look forward to assisting you.
- Address: 2829 Junkins Avenue, Albany, Georgia, 31707, United States
- Phone: 229-561-6713
- Email: contact.hogateeca@gmail.com
Thank you for choosing Hogateeca. We appreciate your understanding and cooperation in helping us maintain a high standard of quality and service.